Today I found myself on my way back to Korea. This time not on the Finnair flight that I'd used before, but on a KLM flight. What was a big surprise and almost a shock to me is that KLM operates airplanes on long-haul intercontinental routes (Amsterdam - Seoul/Incheon) which do not have a personal in-flight entertainment system in economy class.
I think the last time I have experienced this must have been 6 or 7 years ago. And actually, now that I'm thinking of it, even while I was working in Brazil in 2001 many planes already featured this.
How on earth does KLM think they can compete with that level of service? I mean, European airlines suck as opposed to Asian airlines, I have realized this... but even among European airlines I have not seen something like this for a long time.
It's not so much that I absolutely need the personal entertainment system. It is more a shock about how KLM can risk looking that old-fashioned against all of their competition.
Today, many of the planes on the EU-Asia routes that I frequently use already have the second generation of in-flight entertainment with the 7" or bigger wide screen displays, or even have 110V power outlets for laptop power supplies in every seat...